Membership FAQS

  1. Do I have to be a HOBANZ member to get general information and advice?

No, we are happy to first have a conversation with you to better understand your needs, please call for more details. We would hope that you would consider becoming a member of HOBANZ to help us build the strength of the organisation and so you can stay informed as we work to improve the New Zealand housing environment.

  1. How can I sign up for HOBANZ membership?

You can sign up to become a HOBANZ member through our membership page.

  1. How can I pay my membership fee?

Online

  • Make a payment online using your credit card.

Internet banking

  • Send a direct deposit to HOBANZ. Our bank details are: 38-9015-0152999-00. Please include "HOBANZ" followed by your membership number in the reference field. 

In person  

  • At your local Kiwibank branches by completing a deposit form. Our bank details are: 38-9015-0152999-00. Please include "HOBANZ" followed by your membership number in the reference field.

Cheque

  • Please make all cheques out to HOBANZ and include your reference on the back of the cheque. Post your cheque to: HOBANZ, PO BOX 47-281, PONSONBY, AUCKLAND 1144

  1. What is the validity period of membership?

Your membership subscription lasts for 12 months from the date of payment subject to our Terms and Conditions.

  1. Does memberhsip cover businesses?

No, our current membership offering does not cover businesses. Businesses interested in forming an affiliation with HOBANZ can contact us directly for further information.

  1. Renewal

i.   How do I renew my HOBANZ membership?

You will receive a renewal notice one month before your membership is due to renew. Simply follow the instructions provided to renew your subscription.

ii.   What is automatic renewal?

If you have agreed to allow your membership fee to be collected automatically each year, your membership will be automatically renewed on the anniversary of the date you made the last payment.

A reminder will be sent to advise you of the renewal and the date it will take effect.

If you do not want to renew your HOBANZ membership on this basis, you should notify HOBANZ at least 7 days prior to renewal.

 

  1. Cancellation and refunds
     

i.   Can I cancel my HOBANZ membership?

Yes, you have the right to cancel your HOBANZ membership at any time subject to our Terms and Conditions.

ii.   Is there a “cooling off period” during which I can cancel and get a refund?

Yes, you have the right to cancel your HOBANZ membership within a 14 day “cooling off period”, commencing either from the receipt of the membership application or the receipt of membership payment, whichever happens later.  

If you cancel within this 14 day period, you will receive a 50% refund of your membership fee.

iii.   What happens if I cancel my HOBANZ membership?

If you cancel within the 14 day “cooling off period”, period, you will receive a 50% refund of your membership fee. If you cancel after this, you will not receive a refund.

iv.   How can I cancel my HOBANZ membership?

To cancel your membership, please provide us with a notice of cancellation by phone 09 360 8083 or in writing to info@hobanz.org.nz.